Terms & Conditions

Welcome to BabyFox. These Terms of Use and Conditions of Sale ("Terms") govern your access to and use of www.babyfox.in ("Website"), including all content, features, products, services, applications, communications, and functionality made available through the Website.

The Website is owned and operated by BabyFox, a proprietorship business having its registered office at C-60, Sainik Nagar, Nawada, Delhi – 110059, India.

Throughout these Terms, the expressions "BabyFox", "we", "our", and "us" refer to BabyFox, and the expressions "you", "your", "customer", and "user" refer to any person accessing, browsing, registering on, or purchasing products through the Website.

By accessing, browsing, registering on, or using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published by BabyFox from time to time. If you do not agree with these Terms, you must discontinue use of the Website immediately.

1. General Information

BabyFox is an online retail platform engaged in the sale of baby clothing, children's apparel, kidswear, accessories, and related products within India.

The Website is intended solely for lawful use and for the purpose of providing customers with access to products and services offered by BabyFox.

While we strive to ensure that all information displayed on the Website is accurate, complete, and current, we do not warrant that product descriptions, pricing information, availability status, photographs, graphics, or other content will always be free from errors, omissions, or inaccuracies.

BabyFox reserves the right to modify, suspend, discontinue, or update any aspect of the Website, products, services, or content at any time without prior notice.

2. Definitions

For the purpose of these Terms:

"Account" means a registered customer account created on the Website.

"Order" means a request submitted by a customer to purchase one or more products from the Website.

"Product" means any item offered for sale on the Website.

"Services" means all services, functionality, content, communications, and features provided through the Website.

"Business Day" means any day other than a Sunday or public holiday in India.

3. Eligibility to Use the Website

By using the Website, you represent and warrant that:

You are at least eighteen (18) years of age or are using the Website under the supervision of a parent or legal guardian.
You possess the legal capacity to enter into binding contracts under applicable law.
All information submitted by you is accurate, complete, and current.
Your use of the Website complies with all applicable laws and regulations.

BabyFox reserves the right to refuse access, suspend accounts, reject transactions, or terminate services if we reasonably believe these conditions have not been satisfied.

4. Account Registration and Security

Certain features of the Website may require you to create an account.

When creating an account, you agree to provide accurate, complete, and up-to-date information and to update such information whenever necessary.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

You agree to immediately notify BabyFox of any unauthorized access to or use of your account.

BabyFox shall not be liable for any losses arising from your failure to maintain the security of your account credentials.

We reserve the right to suspend, restrict, or terminate any account involved in fraudulent activity, misuse of the Website, violation of these Terms, or conduct that may adversely affect BabyFox, its customers, or its operations.

5. Product Information and Availability

BabyFox makes reasonable efforts to accurately display product descriptions, specifications, colours, sizes, images, and pricing.

However, actual product colours and appearance may vary due to screen settings, photography, lighting conditions, and manufacturing variations.

The availability of products displayed on the Website is subject to stock availability.

BabyFox reserves the right to:

Modify product specifications.
Discontinue products.
Limit purchase quantities.
Refuse orders for commercial resale purposes.

The inclusion of a product on the Website does not guarantee its availability.

6. Pricing and Promotional Offers

All prices displayed on the Website are in Indian Rupees (INR).

Prices may be revised without prior notice.

Although we make reasonable efforts to ensure pricing accuracy, errors may occasionally occur. In such circumstances, BabyFox reserves the right to cancel affected orders even after order confirmation.

If payment has already been received, a full refund shall be issued through the original payment method.

Promotional offers, discount codes, coupons, and sale events may be subject to separate terms and may be modified or withdrawn at any time without prior notice.

7. Transactions and Order Acceptance

The display of products on the Website constitutes an invitation to offer and does not constitute a binding offer for sale.

By placing an order, you submit an offer to purchase the selected products.

An order confirmation merely acknowledges receipt of your order and does not constitute acceptance.

A contract of sale is formed only when the ordered products are dispatched by BabyFox.

BabyFox reserves the right to reject or cancel any order due to:

Product unavailability.
Pricing errors.
Suspected fraud.
Incomplete customer information.
Payment authorization failure.
Operational limitations.
Violation of these Terms.

If an order is cancelled after payment has been received, the applicable refund shall be processed in accordance with our Refund Policy.

8. Payment Terms

Payments may be made through approved payment methods including:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Other payment methods made available on the Website

All payment transactions are processed through authorized third-party payment gateway providers.

BabyFox does not store complete card details, CVV numbers, banking passwords, UPI PINs, or other sensitive payment credentials.

By making a payment, you confirm that you are authorized to use the selected payment method.

BabyFox reserves the right to refuse, suspend, or cancel transactions suspected to involve fraud, unauthorized activity, chargeback abuse, or violation of applicable laws.

9. Shipping and Delivery

BabyFox currently ships products only within India.

Estimated delivery timelines displayed on the Website are indicative and are not guaranteed delivery commitments.

Delivery may be affected by factors beyond our reasonable control, including weather conditions, courier disruptions, public holidays, natural disasters, government restrictions, or logistical challenges.

Risk and ownership of products shall pass to the customer upon successful delivery.

Customers are responsible for providing accurate shipping information. BabyFox shall not be responsible for delays or losses arising from incorrect addresses or incomplete delivery information provided by the customer.

10. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by BabyFox's Return and Refund Policy.

Subject to eligibility requirements specified in that policy, customers may request returns within seven (7) days of delivery.

Returned products must generally be unused, unwashed, undamaged, and accompanied by original tags and packaging.

Refund approval, processing timelines, and exchange conditions shall be governed by the applicable Return and Refund Policy published on the Website.

11. Cancellation Policy

Customers may request cancellation of an order before dispatch.

Once an order has been dispatched, cancellation requests may not be accepted.

BabyFox reserves the right to cancel orders before dispatch due to inventory shortages, payment verification issues, suspected fraud, technical errors, or other operational reasons.

Approved refunds shall be processed through the original payment method.

12. Guidelines for Product Reviews and Customer Content

Customers may be permitted to submit reviews, ratings, feedback, comments, photographs, or other content.

By submitting content, you represent that:

The content is truthful and based on genuine experience.
The content does not infringe any intellectual property rights.
The content does not contain defamatory, abusive, obscene, offensive, misleading, or unlawful material.

BabyFox reserves the right, but not the obligation, to review, edit, reject, or remove any content submitted by users.

By submitting content, you grant BabyFox a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, and distribute such content for business and promotional purposes.

13. User Conduct

Users shall not:

Violate any applicable law.
Upload malicious software or harmful code.
Attempt unauthorized access to systems or data.
Engage in fraudulent transactions.
Interfere with Website functionality.
Misrepresent their identity.
Collect information about other users without authorization.
Use the Website for unlawful commercial purposes.

Violation of these provisions may result in account suspension, termination, legal action, or reporting to relevant authorities.

14. Intellectual Property Rights

All content on the Website, including text, graphics, logos, trademarks, product images, designs, layouts, software, and other materials, is owned by or licensed to BabyFox and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, displayed, or commercially exploited without prior written permission from BabyFox.

Nothing contained in these Terms shall be construed as granting any licence or right to use any BabyFox intellectual property.

15. Third-Party Services

The Website may integrate or provide access to third-party services including payment gateways, logistics providers, communication platforms, and analytics services.

BabyFox is not responsible for the availability, performance, content, privacy practices, or actions of third-party service providers.

Your use of third-party services may be subject to additional terms imposed by those providers.

16. Account Deletion and Termination

Customers may request deletion of their account by contacting BabyFox through the contact details provided on the Website.

Upon receiving a valid request, BabyFox may delete or deactivate the account, subject to legal, regulatory, accounting, fraud-prevention, and record-retention obligations.

BabyFox reserves the right to suspend or terminate accounts involved in misuse, fraud, abuse, unlawful activity, or violations of these Terms.

17. Disclaimer of Warranties

The Website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, BabyFox disclaims all warranties, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or uninterrupted operation.

We do not guarantee that the Website will always be secure, error-free, or free from viruses or other harmful components.

18. Limitation of Liability

To the fullest extent permitted by law, BabyFox shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of the Website or products purchased through the Website.

In no event shall BabyFox's aggregate liability exceed the total amount paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

19. Indemnification

You agree to indemnify, defend, and hold harmless BabyFox, its proprietors, employees, representatives, affiliates, service providers, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising from:

Your breach of these Terms.
Misuse of the Website.
Violation of applicable law.
Infringement of third-party rights.

20. Force Majeure

BabyFox shall not be liable for any delay or failure to perform obligations arising from events beyond its reasonable control, including natural disasters, pandemics, governmental actions, internet outages, labour disputes, transportation disruptions, power failures, or acts of God.

21. Privacy and Data Protection

Your use of the Website is also governed by the BabyFox Privacy Policy.

By using the Website, you consent to the collection, use, storage, processing, and disclosure of information as described in the Privacy Policy.

22. Grievance Redressal Mechanism

For complaints, concerns, feedback, or grievances relating to the Website, products, or services, customers may contact:

Ms Savita, Grievance Officer
BabyFox

Email: support@babyfox.in
Phone: +91 7838163555

BabyFox shall make reasonable efforts to acknowledge and address grievances within a reasonable timeframe in accordance with applicable laws.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

24. Amendments to These Terms

BabyFox reserves the right to modify, update, amend, or replace these Terms at any time.

Updated versions shall become effective upon publication on the Website.

Continued use of the Website following publication of revised Terms shall constitute acceptance of such revisions.

25. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published by BabyFox, constitute the entire agreement between you and BabyFox concerning the use of the Website and supersede all prior communications and understandings.